Our sincere apologies for the disruption to your site. We have suffered a major hardware failure on the server: flagship. Please contact us at helpdesk@topclasshost.com for more information. Thank you.

Please accept our apologies for lateness of our responses to your urgent requests. We have all staff on hand but due to the enormity of the task we face, we are having difficulty replying in a reasonable time frame.

We are doing everything we can to get you back online and won't rest until we do so.

We have additional staff on hand dealing with the problems, but it is still taking a long time to get sites online.

If you are prepared to wait, we will be offering you upgraded packages in combination with additional deals.

We completley understand if you would rather move to another host and will provide you with all the details for transferring your domain. Please put the subject 'account transfer' in the subject line and we will provide you with a fast method of accessing your domain name. Domain contact details are being updated so you can proceed with transferring your domain to a new domain registrar.

If you simply want an empty account put back online with access to your databases, so that you can start uploading your files, please contact helpdesk@topclasshost.com with the email subject: 'default account settings' and please provide your domain name in the email.

Again, we won't rest until every account is online. Our sincere apologies.

We have cancelled all recurring billings for those affected by the hardware failure and we will be providing six months of free hosting.

If you would like to continue hosting with us, please let us know and we would be happy to have you signup with us again.